WOW 2024 Conference Agenda

Wednesday 6th March 2024

8:30am to 9:00am | Arrival Tea

9:00am to 9:30am

Welcome and Opening Comments
Nimesh Dhanak
CEO, Call Design

9:30am to 10:30am

Innovation Survivor
Charlotte Rush
Inventiologist, Inventium

10:30am to 11:00am | Morning Tea

11:00am to 11:30am

Industry Trends
James Witcombe
Director, Smaart Recruitment

11:30am to 12:00pm

Career Pathways in Workforce Planning
David Woolford
Head of Agile Capability and Workforce Planning, Woolworths

12:00pm to 12:30pm

The Human Side of AI Automation
Matt McConnell
CEO, Intradiem

12:30pm to 1:30pm | Lunch



1:30pm to 2:00pm

Alvaria V23
Robert Hall
Workforce Optimisation Consultant,
Call Design

Self Service Workforce Reporting
Sarah Duval
Manager Resource Planning,

2:00pm to 2:30pm

Schedule Flexibility in Alvaria Workforce
Carol Ritchie
Workforce Optimisation Consultant,
Call Design

Auto & General’s Journey so far with Intradiem’s Real Time Optimisation
Mitchell Kesby
Forecasting & Channel Optimisation Manager Workforce Planning, Auto&General

2:30pm to 3:00pm | Afternoon Tea

3:00pm to 3:30pm

Leadership Ascendancy: Elevate your Team Leaders with Alvaria
Amy Glover
Workforce Optimisation Consultant, Call Design

Best Practice Scheduling Workshop
(this is not based on any brand of WFM software)
Ben Simpson
Resource Planning Manager, Westpac

3:30pm to 4:00pm

Real Time Adherence:  There’s a reason the windscreen is larger than the rear vision mirror!
Simon Clements
Workforce Optimisation Consultant, Call Design

Connecting Performance with Purpose
Darren Sutton
Associate Director, Customer Services, HealthShare

6:00pm to 10:00pm | GALA DINNER - Opera House Room (Bay 4 & 5), Level 2 Watersedge