WOW 2024 Conference Agenda
Wednesday 6th March 2024
8:30am to 9:00am | Arrival Tea
9:00am to 9:30am
Welcome and Opening Comments
Nimesh Dhanak
CEO, Call Design
9:30am to 10:30am
Innovation Survivor
Charlotte Rush
Inventiologist, Inventium
10:30am to 11:00am | Morning Tea
11:00am to 11:30am
Industry Trends
James Witcombe
Director, Smaart Recruitment
11:30am to 12:00pm
Career Pathways in Workforce Planning
David Woolford
Head of Agile Capability and Workforce Planning, Woolworths
12:00pm to 12:30pm
The Human Side of AI Automation
Matt McConnell
CEO, Intradiem
12:30pm to 1:30pm | Lunch
WEM STREAM
BUSINESS STREAM
1:30pm to 2:00pm
Alvaria V23
Robert Hall
Workforce Optimisation Consultant,
Call Design
Self Service Workforce Reporting
Sarah Duval
Manager Resource Planning,
RACQ
2:00pm to 2:30pm
Schedule Flexibility in Alvaria Workforce
Carol Ritchie
Workforce Optimisation Consultant,
Call Design
Auto & General’s Journey so far with Intradiem’s Real Time Optimisation
Mitchell Kesby
Forecasting & Channel Optimisation Manager Workforce Planning, Auto&General
2:30pm to 3:00pm | Afternoon Tea
3:00pm to 3:30pm
Leadership Ascendancy: Elevate your Team Leaders with Alvaria
Amy Glover
Workforce Optimisation Consultant, Call Design
Best Practice Scheduling Workshop
(this is not based on any brand of WFM software)
Ben Simpson
Resource Planning Manager, Westpac
3:30pm to 4:00pm
Real Time Adherence: There’s a reason the windscreen is larger than the rear vision mirror!
Simon Clements
Workforce Optimisation Consultant, Call Design
Connecting Performance with Purpose
Darren Sutton
Associate Director, Customer Services, HealthShare
