WOW 2024: SHAPING THE FUTURE OF CONTACT CENTRES!
Get ready to elevate your workforce management knowledge at WOW 2024, the ultimate Workforce Optimisation Conference in Australia!
Are you looking to supercharge your staff engagement and stay ahead of the curve in workforce management? Look no further! Join us at WOW 2024 to explore the latest trends, strategies and innovations in these critical areas.
But that’s not all – WOW 2024 is your chance to connect with fellow workforce planners to share experiences and gain invaluable insights that will set you on the path to success.
At Call Design, we’re committed to equipping you with the knowledge and tools you need to not just survive but thrive in the ever-evolving workforce landscape. Don’t miss out on this opportunity to transform your workforce management knowledge and secure your spot in the forefront of industry excellence.
Join us at WOW 2024 and let’s shape the future of workforce optimisation together!
Conference Overview:
Date: 6 & 7 March 2024
Location: The spectacular Watersedge at Campbell’s Stores, Sydney
Speakers: Hear what other organisations are doing to improve their workforce engagement and optimisation.
Workshops: Delve into topics like the impact of real time optimisation at Auto & General and how WFM data is used to drive operational efficiency at RACQ.
Networking: Forge connections, share insights and
collaborate with peers.
OUR SPEAKERS
Dr Adam FRASER
Human Performance
Researcher & Consultant
Amy GLOVER
WFO Consultant
Call Design
Ben SIMPSON
Resource Planning Manager
Westpac
Carol RITCHIE
Senior Consultant
Call Design
Charlotte RUSH
Organisational Psychologist
Inventium
Darren SUTTON
Associate Director
HealthShare NSW
Fran SOUTHWARD
Chief Executive Officer
Auscontact
Jace TASSELL
Sr. Manager WFP Partnership
CBA
James WITCOMBE
Director
SMAART Recruitment
Jamie POWDERLY
WFO Consultant Team Leader
Call Design
Julie-Anne HAZLETT
Head of WFO Strategy
Call Design
Justin TIPPETT
CEO
ACXPA
Matt MCCONNELL
Chief Executive Officer
Intradiem
Mitchell KESBY
WFP Senior Manager
Auto and General
Nimesh DHANAK
CEO
Call Design
Robert HALL
WFO Consultant
Call Design
Sarah DUVAL
Manager Resource Planning
RACQ
Scott CUMMING
Sr. Manager WFP
AIA Australia
Shadey SIDAWI
Workforce Analyst
Nationwide Towing
Simon CLEMENTS
Customer Success Consultant
Call Design
ABOUT WOW
Don’t get left behind in the fast-paced world of contact centres and workforce optimisation! Take the lead by immersing yourself in two enlightening days of knowledge and building connections at our WOW Conference.
This unique conference, focusing completely on workforce optimisation, is your ticket to engaging with industry experts and like-minded professionals, ensuring you are well prepared for the challenges ahead.
The WOW conference is carefully crafted with ample networking opportunities in mind. That means you’ll have plenty of chances to collaborate, expand your professional network and mingle with fellow experts.
Enhanced Productivity
WFO helps in streamlining operations, ensuring staff are effectively utilised, reducing idle time and maximising productive interactions.
Improved Customer Experience
By ensuring the right staff handle the right customer queries at the right time, WFO contributes to quicker and more accurate problem resolution and a better overall customer experience.
Operational Efficiency
Proper workforce scheduling and management means fewer overstaffing or understaffing issues, leading to improved operational efficiency.
Employee Satisfaction
WFO provides staff with clear performance metrics, feedback and training opportunities, leading to increased job satisfaction and reduced attrition rates.
Schedule Flexibility
With the help of workforce management tools, you can offer your staff more schedule flexibility options.
Work From Home/ Office Tracking
Let your staff tell you when they are coming into the office and when they are working from home so you know where everyone is and have enough office seats for everyone.
Automate staffing adjustments
With the help of real time optimisation, you can automate staffing adjustments to make sure your schedules reflect reality.
Recognise and Reward staff
Keep your staff engaged and motivated with gamification.
TICKETS & REGISTRATION
Be part of the experience. Secure your spot today!
$995
(pp excl. GST)
EARLY BIRD PRICING
(Until 22 Dec 2023)
*STANDARD PRICING from 23rd Dec 2023 – $1200 (pp excl. GST)
2-day Access
Networking Luncheon
Gala Dinner and Entertainment
Group Bookings
Special rates available for groups of 5 or more. Reach out for more details.
Registration Form
We appreciate your interest in attending our conference! Fill out our online conference
registration form to receive your ticket and the event schedule.
WHAT OUR ATTENDEES AT WOW 2023 HAD TO SAY
Amazing event, fantastic speakers with great how to and insights from the Call Design team! Very much looking forward to the next one!
An energizing couple of days with the great team at Call Design! Thanks for organising and to all the presenters for sharing their insights and stories. Loved it!
Thank you for a wonderful event. We had a great time meeting other organisations and seeing what is possible in the future.
